Privacy Policy
Effective Date: 07/06/2024
Tender Transfer Services ("we," "us," "our," or "the Company") is committed to protecting the privacy of our clients and website visitors ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
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Contact Information: Name, address, phone number, and email address.
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Identification Information: Government-issued ID, date of birth, and other identification details.
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Service Information: Details regarding the deceased, including name, date of death, and other relevant information required for transfer services.
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Financial Information: Payment information, billing address, and transaction details.
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Communication Information: Records of your communications with us, including emails, phone calls, and written correspondence.
1.2 Non-Personal Information
We may also collect non-personal information such as browser type, device type, operating system, IP address, and website usage data.
2. How We Use Your Information
We use your information for the following purposes:
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Service Provision: To facilitate the pickup and transfer of deceased individuals.
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Communication: To communicate with you regarding our services, including scheduling, updates, and customer support.
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Billing and Payments: To process payments and manage billing.
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Legal Compliance: To comply with legal obligations and regulatory requirements.
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Improvement of Services: To improve our services, website functionality, and user experience.
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Marketing: To send you information about our services, special offers, and updates, with your consent.
3. How We Share Your Information
We may share your personal information with:
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Service Providers: Third-party providers who assist us in delivering our services, such as funeral homes, transportation companies, and payment processors.
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Legal Authorities: Law enforcement, government agencies, or authorised third parties when required by law or to protect our legal rights.
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Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the following rights regarding your personal information:
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Access: You have the right to access the personal information we hold about you.
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Correction: You have the right to request the correction of inaccurate or incomplete information.
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Deletion: You have the right to request the deletion of your personal information, subject to certain legal restrictions.
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Objection: You have the right to object to the processing of your personal information in certain circumstances.
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Withdrawal of Consent: If you have provided consent for processing, you have the right to withdraw your consent at any time.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our website and improve its functionality. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Tender Transfer Services
0466 556 884
By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.